1. Are all products sold by your company genuine? What is the after-sales service like?

Answer: All products sold by our company are genuine, and we provide free invoices. With the sales voucher from [Company Name], all products are eligible for our comprehensive after-sales service, including the obligation for returns and exchanges as detailed in our after-sales policy.

2. Why is there such a significant price difference between your company's prices and those in physical stores?

Answer: The price disparity arises from various mark-ups at different stages, from manufacturers to distributors, wholesalers, and the luxurious showrooms with high rent and extravagant decoration. Consumers typically have to bear these elevated prices. However, our company directly sources from manufacturers, eliminating these intermediary costs. Find out more about why our prices are lower >>>

3. How can I make a purchase and place an order with your company?

Answer: Placing an order with our company is similar to most online shopping websites.

4. What if the product gets damaged during shipping?

Answer: We take responsibility for any damage or loss of goods incurred during transportation. Therefore, you need not worry about shipping-related issues. While slight impacts on product packaging may occur during long-distance transit, rest assured that it won't affect the items inside. Our company is known for sturdy packaging.

5. What are the shipping fees?

Answer: You can inquire about shipping fees from our customer service.

6. How long will it take for the product to be delivered?

Answer: Typically, we have items in stock at our warehouse. Orders placed before 16:30 each day will be shipped via courier on the same day (couriers may contact you before delivery). Deliveries to Shanghai, Zhejiang, Jiangsu, and other provinces usually arrive within 1-2 working days after dispatch, while deliveries to Beijing, Tianjin, Guangzhou, Shenzhen, Chengdu, Chongqing take 2-3 working days. For other cities, it's usually 2-5 working days.

7. What if I am not satisfied with the received product?

Answer: Within 7 days of receiving the product and under the condition that it hasn't been opened or used, and there are no quality issues, you can unconditionally return or exchange the product for something else you prefer.

8. Do you provide invoices?

Answer: We offer free formal invoices for all products sold. Upon receiving the goods and confirming satisfaction, you can request an invoice through the 'My Account' section on our website. Our customer service will then mail the invoice to you.